FAQS

WHERE ARE YOU BASED?
We are based in Arundel, Gold Coast. All orders are sent from our warehouse.

HOW MUCH DOES SHIPPING COST?
Nationwide standard shipping is $10. Same day delivery service is dependent on suburb (order before 11am Monday-Friday for same day delivery)

WHEN WILL MY POCKET ARRIVE?
If ordered before 2PM your parcel will be dispatched next business day. You can select your dispatch date when ordering also. Please keep in mind when selecting your dispatch date that delivery services are experiencing higher than usual volumes and to expect lengthy delays. We cannot guarantee specific day or time deliveries so please be sure to leave ample time if for a gift. Here is a guide supplied by our couriers in relation to what to expect time wise for major cities. This is only an estimate and outer suburbs can take longer.
Queensland: 1 – 6 business days
New South Wales: 4 – 7 business days
Victoria: 3 – 7 business days
Western Australia: 10+ business days
Northern Territory: *we cannot supply an estimate*
Canberra: 4 – 7 business days
South Australia: 7 – 10 business days
Tasmania: 5 – 9 business days

CAN I TRACK MY DELIVERY?
Yes, definitely. Once our couriers have collected, you’ll receive a confirmation email with a tracking number. You can use this to track your package all the way until delivery.

MY ORDER IS TAKING A BIT LONGER THAN EXPECTED?
We will liaise with our chosen courier service. Unfortunately with such high volumes they may not be able to deliver in the timeframe they have given us. We aren’t able to accept any responsibility for any delayed or missing packages. We will do our best to resolve with our couriers directly in terms of lengthy delays.